Shipping policy

Shipping Policy
At Almagrove Jewellers we sell a variety of jewellery, watches and accessories.

If an item is listed as 'IN STOCK', it means that we are holding stock of the item, and an item listed as 'MADE TO ORDER' or 'AVAILABLE TO ORDER' we are not currently holding stock of and would either need to be ordered through one of our suppliers or made by an in-house goldsmith. Both these categories of items will have an estimated time frame on the listing, so if you need an item a certain day we ask to get in touch and we can see whether this is possible for you.

Deliveries
Once you have made your order and the payment has been processed and cleared, you will receive an email confirming this. It is the customer's responsibility to make sure the information given in the order is up to date and relevant. We ask that you check your details and delivery address and let us know if you notice an error immediately, as no changes can be made to your order or the delivery address once it has been dispatched.

Most 'IN STOCK' items will be dispatched within 1–3 business days, 'AVAILABLE TO ORDER' items will be dispatched 1–2 weeks, and 'MADE TO ORDER' items will vary so we will disclose the timeframe on the listings themselves.
Please note: Dispatch/delivery times are extended over Bank Holidays, Public Holidays and Christmas Periods.

UK Orders
Almagrove Jewellers offers Free Insured UK Delivery on all orders over £50.

Most items are processed with Royal Mail (for UK orders) or UPS (for international orders). On occasions where either of these options are unavailable, we may possibly dispatch with another reputable delivery company. All deliveries are fully insured and trackable, with customers receiving an email with tracking information once the item is dispatched.
If we wish to use a specific delivery company, please contact us before making an order and we will try our best to meet your request (additional fees may apply).

International Orders
Any order outside of Great Britain, Northern Ireland or Channel Islands are considered International orders and may be subject to tariffs and import duty tax. This is not set by us and not something we can influence and ask you check your own country's policies.

Most items are processed with UPS (for international orders). On occasions where this option is unavailable, we may possibly dispatch with another reputable delivery company. All deliveries are fully insured and trackable, with customers receiving an email with tracking information once the item is dispatched.
If we wish to use a specific delivery company, please contact us before making an order and we will try our best to meet your request (additional fees may apply).

Collecting In-store
If you wish to collect your order in-store, please let us know before placing the order so we can check availability and guide you through this process.
Orders already made via our website cannot be collected in-store and must be delivered via post.

Fraudulent Transactions
If we reasonably suspect a fraudulent payment by any payment method, then we will not dispatch any goods and we will not carry out any refunds until authorised by our payment facilitator. This may involve us asking for extra information such as, but not limited to, identification or proof of funds.